What the heck is ITIL4? How is it different from previous versions?
ITIL (Information Technology Infrastructure Library) is a set of best practices for managing IT...
Posts about ITSM
What is ITSM?
For those just getting started on your journey with ITSM or if you keep hearing the ITSM acronym...
ITSM: Forrester x Atlassian Enterprise Service Management Webinar
The Next Wave: A Modern Approach to Enterprise Service Management with Forrester and Atlassian
The...
What is IT Service Management
IT service management -- often referred to as ITSM -- is simply how IT teamsmanage the end-to-end...